Legal & policies

Refund Policy

A clear refund policy helps set expectations before a buyer receives a digital product.

Template notice. This policy is a practical starting template, not legal advice. Replace placeholders in config/brand.php and have your final policies reviewed for the countries and payment providers you use.

Digital product policy

State whether licenses are refundable before delivery, after download, after activation, or only for a defined period. Your policy must align with applicable consumer-protection law and the rules of your payment provider.

Support before disputes

Ask buyers to contact support with installation or technical issues first. Define what information you need: version, environment, error message and relevant page details.

Excluded situations

Clarify any exclusions such as misuse, unapproved customization, hosting incompatibility outside published requirements, or requests after a stated refund period. Have this final language reviewed before launch.